Shipping Policy
Last Updated: September 29, 2026
Medicineman Dispensary is committed to providing a clear and straightforward shipping experience for eligible orders. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through our online store.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Order Processing
Orders are processed after payment has been successfully received and any required order or eligibility verification has been completed.
Processing times may vary depending on order volume, product availability, verification requirements, weekends, holidays, and other circumstances.
Orders placed outside our normal business hours may begin processing on the next business day.
We may contact you if additional information is required to process your order. Orders cannot be shipped until all required information has been successfully confirmed.
2. Shipping Availability
Shipping availability depends on the destination and applicable federal, state, and local laws and regulations.
Medicineman Dispensary only ships products to destinations where the shipment is legally permitted. We do not knowingly ship cannabis products to jurisdictions where their possession, transportation, or delivery is prohibited.
Customers are responsible for providing an accurate and complete delivery address and for ensuring that they are legally permitted to receive the products ordered.
3. Shipping Methods
Available shipping methods and estimated delivery times are displayed at checkout where applicable.
Available services may include:
- Standard Shipping
- Express Shipping
- Other Available Service ( International Shipping)
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Shipping times may be affected by carrier delays, severe weather, holidays, address issues, verification requirements, or circumstances outside our reasonable control.
4. Shipping Charges
Shipping charges are calculated according to the applicable delivery method, destination, order details, and any promotional shipping offers available at the time of purchase.
The applicable shipping cost will be displayed during checkout before an order is submitted.
5. Order Tracking
When tracking information is available, customers may receive a shipping confirmation containing the relevant tracking details.
Tracking information may take some time to become active after an order has been handed over to the applicable carrier.
Customers should use the tracking information provided to monitor delivery progress and ensure that someone is available to receive the package when required.
6. Delivery Address
Customers are responsible for entering a complete and accurate shipping address during checkout.
Medicineman Dispensary is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect, incomplete, or outdated address supplied by the customer.
If you notice an error in your shipping address after placing an order, contact our customer support team as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or been shipped.
7. Delivery Requirements
Certain products may be subject to age, identity, signature, or other verification requirements under applicable law or carrier policies.
Where verification or an adult signature is required, the recipient must satisfy the applicable requirements before the shipment can be completed.
Customers should ensure that the name and delivery information supplied with an order are accurate and consistent with any applicable verification requirements.
8. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check the tracking information first.
If the tracking information indicates an unexpected delay or the package appears to be missing, contact our customer support team with your order number and tracking information.
We will review the available information and work with the applicable shipping provider where appropriate.
9. Damaged Packages
If a package arrives visibly damaged, customers should document the condition of the package and contact us as soon as possible.
Where appropriate, photographs of the packaging and products may be requested to assist with reviewing the issue.
Any claims relating to damaged shipments are subject to applicable carrier requirements and our return or replacement procedures.
10. Returned or Undeliverable Packages
Packages may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, failure to satisfy applicable verification requirements, or other carrier restrictions.
If an order is returned to us, customers should contact our support team to determine whether reshipment or another resolution is available.
Additional shipping charges may apply to reshipments where the original delivery failure resulted from information or circumstances attributable to the customer.
11. Lost or Stolen Packages
Once a package has been confirmed as delivered to the address provided during checkout, Medicineman Dispensary cannot guarantee recovery of packages that are subsequently lost or stolen.
Customers should use secure delivery locations whenever possible and monitor tracking information.
If tracking indicates delivery but the package cannot be located, customers should first check with household members, building management, neighbors, or the applicable carrier before contacting our support team.
12. Holidays and Carrier Delays
Shipping and processing times may be longer during weekends, public holidays, periods of high order volume, severe weather, carrier disruptions, or other circumstances outside our control.
Orders placed during these periods may require additional processing or transit time.
13. Legal and Regulatory Compliance
Cannabis products are subject to complex federal, state, and local laws and regulations. Shipping availability is therefore dependent on applicable legal requirements.
Medicineman Dispensary does not authorize or encourage customers to order, transport, possess, or receive cannabis products in violation of applicable law.
Customers are responsible for complying with all laws applicable to their location and circumstances.
14. Changes to This Shipping Policy
Medicineman Dispensary may update this Shipping Policy periodically to reflect changes in shipping services, business practices, carrier requirements, or applicable laws and regulations.
Any changes will be posted on this page, with the updated date shown at the beginning of the policy.
15. Contact Us
If you have questions regarding an order, shipping status, delivery, or this Shipping Policy, please contact our customer support team.
Medicineman Dispensary
San Francisco, California
Email: [email protected]
Website: https://officialmedicinemandispensary.com
When contacting us about an existing order, please include your order number so our team can assist you more efficiently.
Medicineman Dispensary — San Francisco, California | Shipping & Customer Support